MedQuestDIAGNOSTICS
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Welcome to the website of MedQuest Diagnostics ("MedQuest", "we", "our", or "us").
These Terms & Conditions govern your access to and use of the MedQuest Diagnostics website and the digital services made available through it.
By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website.
These Terms & Conditions should be read together with our Privacy Policy and any other policies or terms that may apply to specific services.
The MedQuest Diagnostics website provides information about our diagnostic tests, laboratory services, imaging services, health packages, home sample collection, locations, appointments, reports and other healthcare-related services. The information provided on the website is intended to help users understand our services and does not replace consultation with a qualified medical professional.
You agree to use this website only for lawful purposes. You must not: • Use the website for fraudulent or unlawful purposes • Attempt to gain unauthorised access to the website or its systems • Interfere with the operation or security of the website • Introduce malicious software, viruses or harmful code • Copy, reproduce or redistribute website content without permission • Use automated methods to scrape or collect website content without authorisation • Misuse appointment, enquiry, report or other digital services • Submit false, misleading or unauthorised information We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused or these Terms & Conditions are being violated.
Information published on the website about diagnostic tests, laboratory investigations, imaging procedures, health packages and related services is provided for general informational purposes. Information may include test descriptions, test preparation requirements, sample requirements, general information about diagnostic procedures, health package information, imaging information and general health education. Such information should not be interpreted as personalised medical advice, diagnosis or treatment. The suitability of a test or investigation for an individual should be determined in consultation with an appropriately qualified healthcare professional.
MedQuest Diagnostics provides diagnostic testing and related services. Diagnostic reports and test results are intended to support healthcare professionals in evaluating a patient's health. A laboratory test result or imaging report should not be considered a diagnosis by itself. Test results may need to be interpreted along with medical history, symptoms, physical examination, previous investigations, other diagnostic findings and clinical assessment. Patients should consult their doctor or qualified healthcare professional for interpretation of their results and appropriate medical advice. MedQuest Diagnostics does not provide emergency medical care through this website. If you are experiencing a medical emergency, contact the appropriate emergency medical service or visit the nearest emergency healthcare facility.
We make reasonable efforts to ensure that information about tests, scans, health packages, locations, timings and services displayed on our website is accurate and current. However, information may change due to availability, operational requirements, equipment availability, changes in service offerings, changes in pricing, changes in package composition, branch-specific availability, or regulatory or clinical requirements. MedQuest Diagnostics reserves the right to modify, update, add or discontinue services without prior notice where necessary.
Not every test or diagnostic service may be available at every MedQuest Diagnostics location. Availability may depend on branch, equipment, sample type, collection requirements, operational schedules, referral requirements where applicable, and specialised laboratory arrangements. Patients are advised to confirm test availability before visiting a centre where necessary.
The website may allow users to submit requests for appointments or diagnostic services. Submitting an appointment request does not automatically guarantee an appointment. An appointment may be considered confirmed only after confirmation by MedQuest Diagnostics or its authorised representative. Appointment timing may be subject to availability, branch operating hours, test preparation requirements, equipment availability, healthcare professional availability and other operational factors.
Where available, home sample collection may be requested through the website or other MedQuest channels. Home collection is subject to serviceable location, availability of collection staff, appointment slots, test/sample requirements, operational conditions and other applicable requirements. A home collection request is not considered confirmed until MedQuest Diagnostics confirms the appointment. Users must provide accurate contact and address information to facilitate the collection.
Certain diagnostic tests may require specific preparation, including fasting, medication-related instructions, timing requirements or other preparation. Patients should follow the preparation instructions communicated by MedQuest Diagnostics or their healthcare professional. If you are unsure about preparation requirements, please contact MedQuest Diagnostics before proceeding with the test.
Where digital report access is available, users may be required to provide appropriate authentication details. Users are responsible for keeping login credentials confidential, providing accurate information, preventing unauthorised access to reports and not sharing report access credentials with unauthorised persons. Diagnostic reports may contain confidential health information. If you believe that your report has been accessed by an unauthorised person, please contact MedQuest Diagnostics promptly.
You agree to provide accurate, complete and current information when submitting appointment requests, enquiries, home collection requests, patient information and other service-related information. MedQuest Diagnostics will not be responsible for issues arising directly from inaccurate or incomplete information supplied by the user.
Where prices are displayed on the website, they are provided for informational purposes and may be subject to change. Prices may vary based on branch, test or package, applicable offers, service requirements, changes in pricing, applicable taxes or charges and other applicable conditions. Promotional offers may have separate eligibility criteria, validity periods and terms. Where applicable, the price payable at the time of booking or service confirmation will be communicated to the customer.
If online payment functionality is available, payments may be processed through third-party payment service providers. MedQuest Diagnostics may not directly process or store all payment information. Users may be subject to the terms and privacy policies of the relevant payment service provider. Any refunds, cancellations or payment disputes will be handled according to the applicable payment/refund policy. The MedQuest Diagnostics website accepts online payments.
Appointment cancellation, rescheduling and refund conditions may vary depending on the service booked. Where specific cancellation or refund terms apply, those terms will be communicated to the customer at the time of booking or through the applicable service policy.
The website may contain links to third-party websites, applications or services. These may include maps, payment gateways, communication platforms, appointment systems, social media platforms and other external services. MedQuest Diagnostics does not control third-party websites or services and is not responsible for their content, availability, security or privacy practices. Your use of third-party services may be subject to their own terms and policies.
Unless otherwise stated, the content available on the MedQuest Diagnostics website is owned by or licensed to MedQuest Diagnostics. This may include text, logos, brand elements, images, graphics, videos, website design, icons, downloadable material and original articles and educational content. You may access and use the website for personal and lawful purposes. You must not reproduce, modify, distribute, publish, sell, license or commercially exploit website content without prior written permission from MedQuest Diagnostics, except where permitted by applicable law.
MedQuest may publish health information, diagnostic test guides, articles, FAQs and educational material on the website. Such content is intended for general educational purposes. Medical information may change as clinical knowledge and guidelines evolve. The presence of an article or health information page on the website does not establish a doctor-patient relationship and should not be treated as personalised medical advice.
If the website allows users to submit reviews, feedback, enquiries, comments or other information, users are responsible for ensuring that their submissions are accurate to the best of their knowledge, do not violate applicable law, do not infringe another person's rights, do not contain malicious code, do not contain confidential information belonging to another person without authorisation and do not contain abusive, defamatory or unlawful material. MedQuest Diagnostics reserves the right to remove content that violates these requirements or applicable law.
We aim to keep the website available and functioning properly. However, uninterrupted availability cannot be guaranteed. The website may occasionally be unavailable due to maintenance, technical issues, software updates, server issues, network problems, cybersecurity incidents, third-party service interruptions or circumstances beyond our reasonable control.
Users must not attempt to compromise or bypass the security of the website. This includes attempting to access restricted areas, obtain another user's credentials, introduce malicious code, interfere with website servers, circumvent security controls or access information without authorisation. Any suspected security issue should be reported to MedQuest Diagnostics through the appropriate contact channel.
To the extent permitted by applicable law, MedQuest Diagnostics shall not be responsible for losses arising from temporary website unavailability, third-party website or service failures, information provided incorrectly by a user, unauthorised access resulting from a user's failure to protect their credentials, reliance solely on general information published on the website, or delays caused by circumstances beyond our reasonable control. Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
MedQuest Diagnostics may update, modify or discontinue any part of the website or its services from time to time. We may also revise these Terms & Conditions to reflect changes in our services, technology, operations or applicable legal requirements. Updated Terms & Conditions will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions, subject to applicable law.
Your use of this website is also subject to the MedQuest Diagnostics Privacy Policy. The Privacy Policy explains how MedQuest collects, uses, processes, stores and protects personal information. Website Link: Privacy Policy
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India. Subject to applicable law, disputes relating to these Terms & Conditions or use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Gachibowli, Hyderabad, Telangana.
If you have questions regarding these Terms & Conditions, please contact: MedQuest Diagnostics Email: info@medquest.in Phone: 040 48849999 Address: Ground Floor, Plot 7 & 8, Gachibowli Road, Lumbini Avenue, Gachibowli, Hyderabad, Telangana 500032
Last Updated: 18 August 2026