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Refund & Cancellation Policy

This policy explains when a refund is available for a test or procedure booked with MedQuest Diagnostics, and when a bill can be cancelled.

What you are entitled to depends on how far the test has progressed, not on how long ago you booked.

1. What you get back

What you are entitled to depends on how far the test has progressed.

StageRefund
Before sample collection / test initiation100% refund
After sample collection / test initiation70% refund
After completion of the procedure or testno refund

2. Bill cancellation

Bill cancellation: only for duplicate billing — two bills generated by mistake for the same patient and the same case.

3. Raising a refund request

Speak to the centre where the test was booked, or call 040 48849999. Please have your bill or receipt with you.

Questions about these pages? Call 040 4884 9999 or email info@medquest.in.