This policy explains when a refund is available for a test or procedure booked with MedQuest Diagnostics, and when a bill can be cancelled.
What you are entitled to depends on how far the test has progressed, not on how long ago you booked.
What you are entitled to depends on how far the test has progressed.
| Stage | Refund |
|---|---|
| Before sample collection / test initiation | 100% refund |
| After sample collection / test initiation | 70% refund |
| After completion of the procedure or test | no refund |
Bill cancellation: only for duplicate billing — two bills generated by mistake for the same patient and the same case.
Speak to the centre where the test was booked, or call 040 48849999. Please have your bill or receipt with you.