MedQuestDIAGNOSTICS
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MedQuest Diagnostics ("MedQuest Diagnostics", "MedQuest", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, diagnostic services and related digital services.
This Privacy Policy explains how we collect, use, process, store and protect information when you visit our website, enquire about diagnostic tests or health packages, request an appointment, arrange home sample collection, access diagnostic reports, contact us, or use other services available through our website.
This policy applies to information collected through the MedQuest Diagnostics website and related digital interactions covered by this policy.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
When you use our website, submit an enquiry, request an appointment, contact us or use our services, you may provide information such as: • Name • Mobile or telephone number • Email address • Address or location • Appointment details • Preferred date and time • Diagnostic test or health package selected • Home sample collection details • Enquiry or customer-support information • Information submitted through website forms • Information required to provide diagnostic services • Payment or transaction-related information, where applicable • Any other information that you voluntarily provide You are responsible for ensuring that the information you provide is accurate and up to date.
When you use MedQuest Diagnostics for diagnostic or related healthcare services, we may process information necessary to provide those services. Depending on the service, this may include: • Patient identification information • Test or investigation details • Sample-related information • Diagnostic reports and results • Prescription or referral information, where applicable • Information required for billing and service delivery • Information provided in connection with a diagnostic service • Other information necessary to provide the requested service Some of this information may relate to an individual's health. We handle such information for the purposes for which it is collected and in accordance with applicable laws, regulations and our internal policies.
When you visit our website, certain technical information may be collected automatically. This may include: • IP address • Browser type and version • Device type • Operating system • Pages visited • Date and time of access • Referring website • Website interactions • General website usage information • Technical and performance information We may use this information to understand how visitors use our website, improve website functionality and performance, maintain security, troubleshoot technical issues and improve the overall user experience.
MedQuest Diagnostics may use information collected through our website and services for purposes including: • Responding to enquiries and requests • Scheduling and managing appointments • Providing diagnostic tests and services • Arranging home sample collection • Processing service requests • Providing diagnostic reports and related information • Communicating appointment and service-related information • Providing customer support • Processing payments, where applicable • Improving our diagnostic services and customer experience • Improving website content, functionality and performance • Understanding website usage and visitor behaviour • Maintaining website and information security • Detecting and preventing unauthorised or fraudulent activities • Meeting applicable legal and regulatory requirements • Communicating information about our services, health packages and offers, where permitted • Carrying out other purposes communicated to you at the time information is collected We aim to use personal information only for appropriate and relevant purposes.
When you submit an appointment request or service enquiry through our website, we may use the information you provide to: • Contact you regarding your request • Confirm or modify your appointment • Provide information about the requested diagnostic test or service • Coordinate home sample collection, where requested • Provide relevant test preparation instructions • Answer questions about our services • Provide customer support Submitting an online enquiry or appointment request does not necessarily mean that an appointment has been confirmed. Appointment confirmation may depend on availability and confirmation by MedQuest Diagnostics.
Where home sample collection is available, we may collect and process information required to arrange and complete the requested service. This may include: • Patient name • Contact number • Collection address • Preferred date and time • Test or package details • Information necessary for sample collection and service delivery Such information may be shared with authorised personnel or service providers involved in fulfilling the requested service, where necessary.
Where digital access to diagnostic reports is provided, information may be processed to authenticate users, retrieve reports and provide access to diagnostic information. Diagnostic reports may contain personal and health-related information. You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable precautions when accessing, downloading, storing or sharing your reports. MedQuest Diagnostics will handle diagnostic information for appropriate service-related purposes and as required or permitted by applicable law.
Our website may use cookies and similar technologies to improve website functionality, understand website usage, maintain security and improve user experience. These technologies may help us understand: • Which pages are visited • How visitors navigate the website • Website performance • General usage patterns • Visitor interactions • Preferences and technical information We may use third-party analytics and technology services to help us understand website traffic and improve our digital services. You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality. We use Google Analytics to understand how visitors use our website — which pages are viewed and how long is spent on them. This does not identify you personally.
Depending on the services you use and the communication details you provide, MedQuest Diagnostics may communicate with you through: • Telephone calls • SMS • Email • WhatsApp • Other messaging or communication platforms used by MedQuest These communications may relate to: • Appointment confirmation • Sample collection • Test-related instructions • Report availability • Service enquiries • Customer support • Other service-related matters Where required, promotional or marketing communications will be handled in accordance with applicable requirements and consent preferences.
MedQuest Diagnostics does not sell your personal information as a product. We may share or provide access to information where reasonably necessary for providing services or operating our business, including with authorised personnel and service providers supporting: • Diagnostic services • Appointment management • Home sample collection • Payment processing • Website hosting • Technology infrastructure • Communication services • Customer support • Website analytics • IT and cybersecurity • Other services necessary to operate our website and provide requested services We may also disclose information where required by applicable law, regulation, legal process or lawful government authority.
Our website may use or connect to third-party services and platforms. These may include services supporting website hosting, analytics, online payments, communication, appointment management, maps and location services, customer support, and technology and security services. Our website may also contain links to external websites. MedQuest Diagnostics does not control the privacy practices of external websites. We recommend reviewing the privacy policies and terms of third-party websites before providing personal information to them.
MedQuest Diagnostics takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. We periodically review and improve appropriate security measures for information handled through our website and digital services.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate records, resolve disputes, protect our interests and comply with applicable legal and regulatory requirements. Different categories of information may have different retention periods. Diagnostic and patient-related records may be retained in accordance with applicable healthcare, legal and regulatory requirements.
Subject to applicable law and the nature of the information processed, you may have rights regarding your personal information, including rights relating to: • Accessing information held about you • Correcting or updating inaccurate information • Requesting deletion of information where applicable • Withdrawing consent where processing is based on consent • Raising concerns regarding the processing of your personal information • Exercising other rights available under applicable law Requests may be subject to appropriate identity verification and applicable legal requirements. To exercise an applicable right or raise a privacy concern, please contact us using the details provided below. The Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data and includes provisions concerning notice, consent, obligations and rights. The government subsequently notified the DPDP Rules, 2025 with a phased commencement framework.
Our website is intended for general users. Where diagnostic services are provided to children or minors, information may be provided by or with the involvement of a parent, guardian or other authorised person, as applicable. We do not knowingly seek personal information from children for purposes unrelated to providing appropriate services.
MedQuest Diagnostics may communicate information about: • Diagnostic services • Health packages • Preventive health checkups • New services • Offers and promotions • Health awareness initiatives Where required, such communications will be subject to applicable consent and communication requirements. You may contact us to manage your communication preferences.
MedQuest Diagnostics may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. When changes are made, the updated version will be published on this page along with the revised “Last Updated” date. We encourage you to periodically review this page.
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: MedQuest Diagnostics Email: info@medquest.in Phone: 040 48849999 Address: Ground Floor, Plot 7 & 8, Gachibowli Road, Lumbini Avenue, Gachibowli, Hyderabad, Telangana 500032 Privacy / Grievance Contact Name/Designation: Grievance Officer, MedQuest Diagnostics Email: info@medquest.in Phone: 040 48849999